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Donor Care and Support Coordinator
Post Date: 03/13/23   Company: Make-A-Wish Southern Florida

Job Description:

Purpose of the Position:

The Donor Care Coordinator provides support to the development team in the West Coast Regional offices (Tampa Bay, Sarasota, and Southwest Florida) This position is responsible for data entry/gift processing in Salesforce, creating and running reports, and assisting with various aspects of database maintenance.


Essential Duties/Responsibilities:

  • Data entry/gift processing using Salesforce, including committing batches, adding solicitors, linking relationships, entering individual or batches of opportunities
  • Build, update, and maintain donor records, ensuring all gift and constituent records are up-to-date and accurate
  • Produce and mail gift acknowledgement letters in a timely manner
  • Assist development team with generating reports including exporting mailing lists, pledge reminders, and maintaining database best practices
  • Assist Adopt-A-Wish team with wish reports, linking donors and wishes
  • Work with chapter staff to ensure communication of Salesforce process and template updates
  • Assist with database training of office interns and volunteers
  • Assist development team with events and other fundraising activities based on needs


Experience & Skills:

  • Associates or bachelor’s degree preferred or equivalent combination of education, training, and experience
  • 2 years’ experience in an office environment, data entry, and/or gift processing experience preferred
  • Excellent computer skills including Microsoft Suite
  • Knowledge of Salesforce a plus
  • Excellent organizational skills and attention to detail, as well as the ability to manage time and meet deadlines
  • High level of sensitivity when dealing with confidential gifts and donor information
  • Must be customer-service oriented and a team player assisting staff in 3 regional offices on the West Coast of Florida
  • Must be able to work evening or weekend events as needed
  • Some overnight travel required
  • Position to be based in Tampa Bay, Sarasota, or Southwest Florida

To apply, please email resume to Taylor Marini, Regional Director, at